Thursday, August 11, 2011

Garmin GPS quailty issue

My Garmin GPS is a dead soldier. I'm very disappointed with the Garmin GPS I purchased. It konked out just a few months after the "Limited one year Warranty" expired.

This isn't a product I use every day. This is a product I expect to work when I turn it on even a few months after the "limited warranty expires" This is a product I never abused. This is a product that I expect and rely on when I'm in the wilderness, and I'm a person who does go into the forest a lot. (I also use a boy scout compass that I've owned my whole life but that's not my point.) My point is that you can't rely on a Garmin GPS, and you can't count on the company to support and replace it if you own it for more than a year, at least not yet. I"m going to see what they will do and let you know.

So I have a few choices to make, and I've already made one. I bought a new Tomtom Nav system for my car. I could have bought a Garmin but there was just no way I could bring myself to buy another Garmin product right now. And I could and am going to send this product back to Garmin and see what they will do for me. If they refuse to help me I'll be sure to blab it all over my blog... For everyone in the world to read... I think that's fair.

They don't put the warranty info on the outside of the box, you only get to read that affter you buy the product and open the box. I don't think that's right, not that it makes a difference, so they deserve this bad review in my opinion. The Garmin xTrex Venture isn't something you can count on for more than a year and I'm not really confident that it won't konk out when you need it. That's been my experience, and that just isn't good enough for this sort of product. If you think it is, then that's your problem when your Garmin konks out on you. If you own a Garmin, then don't forget to bring your compass.

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don said:
I guess I'm just upset about it because it was quite a bit of money. I understand that most products like this are only covered for 1 year, and I'm sure I got a lemon. But still, I think they ought to cover something like this for at least 4 years and make the thing more reliable in the first place.

5 comments:

Jules said...

Good advice. That totally sucks that it's crapped out. Could you imagine if it was in some foreign place that you really needed it in? Sheesh. I hate how things are built to be not even worth the box they're shipped in nowadays. Things used to be built to last.

I hope my garmin nav system doesn't konk out on me by Christmas time. That would suck. But at least I didn't buy it, it was a gift.

DAN_the_MAN said...

wow I have one of them, I had better watch it.

don said...

I guess I'm just upset about it because it was quite a bit of money. I understand that most products like this are only covered for 1 year, and I'm sure I got a lemon. But still, I think they ought to cover something like this for at least 4 years and make the thing more reliable in the first place.

Quiet Paths said...

You have every right to be incensed. It's planned to be obsolete as soon as the warranty expires but it could have put you in a bad place.

My brother sees this in products he repairs all the time. Once we bought a dishwasher with a motor made out of wax. I kid you not. I hope they at least acknowledge your return.

don said...

I should send it back with a note that says, "you can read about this product on my blog."