My little Nikon Coolpix L16 died, so I'm sending it in for repair as it's still under warranty. I just turned it on and it said "lens error". So far my contact with Nikon has been good. They said the lens motor was stuck and they usually replace those. For now this little Coolpix is inside the bubble wrap. I'll let you know how it comes out and how Nikon deals with the situation.