Today I had a meeting with a customer in the afternoon and my hair was looking pretty darn wierd. Plus I might have a blind date this weekend so I decided to go and get my hair cut in the morning.
So I go to my regular place which is a chain, Great Clips. At Great Clips they keep data about your hair cut on the computer so they can do it the same all the time. And for a while I had been getting decent cuts. Now and then I'd get a really bad one but then one of them would fix it and I'd ge one I liked. But each time they would add something they did to my profile on the computer and my hair cuts got worse, and worse, and worse over time until I looked like I should join the German army in WWII!
So today I went in just hoping I'd get someone who can make me at least look somewhat normal. There weren't any customers in there when I went in and there were only two girls working. The girl who took me looked like Charlotte (Kristin Davis) on the HBO series Sex and the City. A very lovely woman. Katie was her name. She walked up to the computer and read my profile of how to cut my hair. I could see her expression changing as she read this like, WTF? I could tell she read it over and over. I'm thinking, "oh crap". Finally she punched a button on the keyboard, looked at me and said "don?".
"What are we going to do today?" she asked, as I sat in her chair. "Well what WE have been doing isn't working, so why don't YOU do whatever you want." I told her that I noticed that she wasn't making sense out of my profile. We agreed to remove my profile instructions and start over. And I got a decent hair cut.
I'd show it to you,.. but just imagine Brad Pitt. :)
I think over time my profile had mophed into a conflicting mess just like my hair. I learned something from this. Perhaps the customer shouldn't tell the the pros what to do. Just let people do their jobs.
It might have just been Katie however. She was special.